A new generation of AI technology is emerging. Businesses are no longer just curious about the capabilities of Agentic AI, they are actively moving towards piloting and experimentation phases. Deloitte predicts that 74% of organizations will adopt Agentic AI in the next two years. Business and technology leaders are seeing the benefits of Agentic AI networks and leaning into its impressive potential.
What is Agentic AI?
True to its name, Agentic AI has the capability to function autonomously. This AI technology consists of machine learning models that replicate complex, human-like problem solving. Unlike traditional AI tools that wait to be asked a question and return an answer, agentic systems can break down an objective, determine the steps needed to achieve it, analyze external tools and data sources, and execute those steps in sequence. Requiring little supervision, AI agents have the capacity to tackle multi-step problems and are well suited for streamlining financial processes, cybersecurity strategies, IT support, and more.
Agentic AI Use Cases
Banking & Financial Services
From analyzing market trends, to streamlining loan underwriting workflows, to monitoring and acting on fraudulent transactions, this technology is changing how the financial industry functions. Real world use cases include AI-driven risk analytics at firms like JPMorgan and banks leveraging networks of AI agents to retrieve files, extract data, and perform calculations.
Customer Experience
Agentic AI is filling gaps in the customer experience and service space by outpacing typical chatbots with the ability to anticipate customer needs and solve complex issues. For example, Walmart has deployed several AI agents to transform and streamline their customer experience. The retail business launched an AI-powered personal shopping tool that can deliver relevant results and summarize reviews, automated customer support has cut resolution times by up to 40%, and AI-powered voice and text shopping offers customers accurate purchase history information and substitutions.
Healthcare
Healthcare organizations are adopting Agentic AI to offer more personalized patient engagement, integrating data across systems to deliver faster and more accurate treatment, and automating backend processes. Humana Inc., a health insurance company, leverages Agentic AI models for customer support—fielding member questions, summarizing interactions, forecasting future needs, and filtering out the most relevant information. As a result, Humana Inc.’s employees have seen a notable reduction in workload burden.
The Future of Agentic AI
Agentic AI is poised to disrupt SaaS and productivity tools as we know them. Gartner predicts that by 2030, 35% of point-product SaaS tools will be replaced by AI agents or absorbed within larger agent ecosystems of major SaaS providers. As this shift puts the traditional per-seat SaaS pricing model under pressure, organizations rush to embed Agentic AI into their infrastructures and simpler workflow and project management tools become more vulnerable. This autonomous technology is likely to fundamentally change how teams work, make business decisions, and execute.
Learn how Xcelacore can help you implement Agentic AI models into your everyday business processes. Contact us today to get started.
