In 2025, business and technology leaders don’t have time or resources to waste. So much so that 73% of respondents to our 2025 State of Business-Driven Technology Survey reported increasing operational efficiency as their primary goal for technology initiatives, above enhancing customer experience and generating new revenue streams. Our 2025 State of Business-Driven Technology Report reveals how organizations are achieving improved operational efficiency. Read ahead for three ways organizations are putting business efficiency first.
1. Business Process Automation
Technology like Business Process Automation is gaining momentum, with over half of the survey respondents reporting active implementation of Business Process Automation initiatives. Automating business and backend processes using Hyperautomation, Robotic Process Automation (RPA), and Quality Assurance (QA) Automation promotes cost reduction, increased productivity, increased accuracy, and scalability.
2. Artificial Intelligence
With over 75% of respondents reporting that they have moved beyond the exploratory phase of AI in 2025, more leaders are looking to AI-powered solutions for achieving efficiency. One area that has room for improvement is in software development processes. Almost half of the respondents reported that their top priority is AI-enhanced application development, which enables faster development cycles and improved quality. Aimed at streamlining customer interactions and satisfaction, conversational AI is seeing a steep uptick in adoption as well.
3. Hybrid Implementation Models
Business leaders are seeing the benefits of combining their internal teams with outside expertise. Surveyed business leaders report that they find more success with hybrid implementation models. This flexible approach helps businesses scale resources up and down as projects require, allowing them to save money in the process. Overall, this approach promotes a more efficient method for tackling complex projects.
At Xcelacore, we are experts in finding technology solutions that improve business efficiency. Contact us today to learn how we can help you adopt new technologies aimed at streamlining processes and saving resources.
