As technology like AI and VR make their marks on the hospitality industry, another technology has already secured its place as a top priority. The hospitality and hotel industry is embracing a mobile first experience in a big way. We’re taking a look at what mobile technologies are prioritizing guest and staff convenience all while driving revenue and guest satisfaction.
1. Contactless Tech
Long line at reception? No problem. Contactless technology allows guests to navigate their stay with the touch of a button. From digital check-in, to keyless entry leveraging mobile wallets, to mobile payment for hotel services like room service—contactless tech is enabling a frictionless experience for guests.
2. Mobile App Experience
Mobile apps are providing a one-stop-shop for a more personalized overall guest experience. Offering a seamless digital experience, mobile apps provide easy access to the property’s loyalty program, local recommendations, hotel services, customer service inquiries, and more. Going a step further, mobile apps allow guests the opportunity to easily make special requests—like for a specific room temperature or extra pillows—before they even arrive.
3. Mobile for Operational Efficiency
Mobile technology is also transforming how hospitality businesses operate. For example, mobile apps made accessible by tablets allow housekeeping staff to manage scheduling as well as report and gain transparency into real time room statuses. The result? Faster and more efficient room turnover and happier guests. Hotel staff can also leverage mobile apps for reporting and resolving maintenance issues, streamlining communication between departments, tracking inventory, and monitoring performance analytics from any part of the property.
Looking for mobile technology that fits your unique business needs? Contact us today to get started.
