2025 Outlook: Technology Predictions By Industry

In 2025, we’re celebrating 10 years of helping our clients leverage the latest technology to drive business forward. A decade of navigating and mastering cutting-edge tools and technology has prepared us for a year that is sure to bring exciting new challenges in the AI era, new and improved technology aimed squarely at increasing efficiency, and shifting priorities as businesses look to cut costs and scale up productivity. With their seasoned expertise, Xcelacore co-founders and partners Mansoor Anjarwala and Adnan Adamji are looking forward to what’s to come in the major industries we serve. Read ahead to find out what they’re predicting.

Hospitality

“I see a shift in how the hospitality industry will leverage AI in 2025. For example, I think more businesses will lean into AI’s capabilities for internal customer support. In addition to improving the overall customer service experience, AI can provide customer service agents with real-time insights into how to best optimize vacancies.” – Mansoor

Fintech

“We can expect to see tech like AI and Machine Learning improving risk assessment and fraud detection, Robotic Process Automation (RPA) handling more complex processes, and multi-modal biometric authentication strengthening cybersecurity strategies in the Fintech industry.” – Adnan

Ecommerce

“The e-commerce industry will get even better at leveraging generative AI’s capabilities and potential. More efficient AI-powered chatbots will be capable of providing more meaningful and complex assistance during the shopping experience. This type of technology will continue to help increase conversions and drive growth.” – Mansoor

Healthcare

“We will see the continuation of rapid adoption of AI in the healthcare industry in 2025 as well as more organizations taking action to protect patient data and put into place ethical oversight of this technology. I also predict that we’ll see more system integration aimed at optimizing costs and efficiency as well as a renewed focus on and investment in preventing costly cybersecurity hacks.” – Adnan

Are you looking to leverage the latest technology to drive your business forward in 2025? Our team of experts can help. Contact us today to get started.

Questions?

We’re happy to discuss your technology challenges and ideas.