Company info:
Industry: Transcription & Translation
HQ Location: Philadelphia, PA
Website: wordibly.com
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Thorough Communication & Attention To Detail Brings A New Website and Customer Portal to Life
About Wordibly
Wordibly combines advanced AI with expert human insight to deliver fast, reliable transcription. They deliver accurate scalable speech-to-text, fast, in a highly fragmented market. Wordibly leverages AI, made better by human expertise, to ensure fast and easy transcription and offers human only transcription for complex and highly customized work.
Business Challenge
Wordibly lacked a platform and online presence that best represented their cutting edge services and brand. After partnering with a creative agency to design a new customer facing portal and marketing website, the Wordibly team sought out an experienced technology consulting firm known for delivering value and excellent communication to develop these projects. Xcelacore stepped in to bring the creative vision to life.
How Xcelacore Solved The Challenge
Our team began with full immersion into the Wordibly organization, gaining a deep understanding of internal systems and operational workflows while collaborating closely with leadership to align technical development with business goals. Daily stand-ups kept communication constant and ensured rapid iteration. Through two-week sprint cycles, we deployed new features, executed comprehensive QA testing, and enhanced the backend architecture to improve performance and scalability. Within 12 weeks, Wordibly’s redesigned website and customer-facing portal launched—delivering a streamlined client experience and a platform built to support future growth.
The Results
Wordibly has hit the ground running with their newly launched website and streamlined customer portal. The updated platform provides a more intuitive user experience, enabling clients to easily submit projects, track progress, and interact with Wordibly’s services in a more efficient and transparent way. The improvements have simplified internal workflows while also strengthening the company’s digital presence and client engagement.
Internally, the Wordibly team has experienced significant gains in audio processing capabilities following the implementation of on-premise AI systems. By leveraging local AI infrastructure, the organization is now able to process audio files more efficiently while maintaining greater control over data security and system performance. These enhancements have reduced processing time, improved reliability, and created a more scalable foundation for future growth as demand increases.
The Wordibly team has expressed strong satisfaction with their partnership with Xcelacore, highlighting the team’s ability to quickly immerse themselves in internal systems and workflows. They specifically noted Xcelacore’s proactive approach to learning existing technologies, responsiveness in addressing critical issues, and commitment to delivering solutions efficiently throughout the development process. The collaborative and approachable working style of the Xcelacore team helped foster a productive environment and ensured open communication at every stage of the project.
Wordibly has also shared their appreciation for the careful implementation of the provided designs, noting the attention to detail and dedication to maintaining the integrity of the user experience throughout development. Overall, the project was delivered with a high level of professionalism and care, resulting in a modernized platform that positions Wordibly well for continued growth and innovation.
